Our policies
Booking and deposits
Book on the booking page, or text Diem. There is no deposit. She confirms each visit by text the day before.
Canceling and running late
Please give 24 hours' notice to cancel or move a time. There is a 15-minute grace period if you are running late. After that the service may be shortened, or the visit moved to another day.
If you miss an appointment
If you miss a time without a message, text Diem and she will find you another. After a missed time she may ask you to confirm your next visit by phone.
Children and companions
The front room has one table, so one guest per client, please. Children may sit quietly with an adult who stays with them for the whole visit.
Patch tests and allergies
Tell Diem if you have reacted to a nail product, or if you have a cut or an infection on your hands. She may ask you to see your doctor first.
If you're not happy
If a nail lifts or the color is not what you talked about, tell Diem within a week and she will make it right. Please don't pull off gel or soft-gel yourself; book a removal.
Tipping
Tips are welcome and never expected. They go straight to Diem, on the booking page or at the table.
Before your visit
Come a few minutes early with clean, dry hands. If you wear gel or soft-gel from another salon, say so when you book so removal can be booked first.
Ready to choose a time?
Pick a service on the booking page, or text Diem a picture first.